"Since 2013, MHR has partnered with SES to ensure that all of our customers can benefit from Escrow protection. MHR solutions play an integral role in the transformation and operations of our customers and Escrow allows these organisations to further mitigate any risk. With the growth of our SaaS solutions, the challenge for our Escrow provider was to include data for individual customers, application code, regular validations and a means of continuing the application in our potential absence. SES consulted with us to create a bespoke agreement that meets the needs of our customers and ensures their data, along with MHR IP, is protected to the highest security standards. I would recommend the team at SES and their services.’’
The traditional Software Escrow model was not suitable for MHR, as they required a fast and efficient method of accessing the external application should the vendor become unable to support the hosted service. With the majority of the data consisting of Personal Identifiable Information (PII) and strict restrictions preventing any external partner from managing that data, it became evident that a unique and highly tailored solution was essential.
SES collaborated with MHR’s internal technical team and their storage partner, Iron Mountain, to deliver a bespoke and highly secure Escrow facility for the PII data. In addition, SES facilitated six‑monthly source code builds, deployed in a runtime environment with the data installed, to demonstrate successful deployment and ensure full operational readiness.
Through the collaborative efforts of all three parties, the software vendor successfully overcame the challenges of delivering a viable and secure Escrow service to its SaaS customers worldwide. The solution now provides long‑term continuity and complete reassurance, ensuring that customers can rely on uninterrupted access, robust protection, and a dependable safety net should the unexpected occur.
For over 30 years, MHR has been providing quality UK HR and payroll software, solutions and services to transform businesses. Their solutions and software evolves and changes in step with the legislative changes, demands and pressures of the world of work, ensuring they can always support organisations and their people.