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"SES consulted with us to create a bespoke agreement that meets the needs of our customers"

"Since 2013, MHR has partnered with SES to ensure that all of our customers can benefit from Escrow protection.  MHR solutions play an integral role in the transformation and operations of our customers and Escrow allows these organisations to further mitigate any risk.  With the growth of our SaaS solutions, the challenge for our Escrow provider was to include data for individual customers, application code, regular validations and a means of continuing the application in our potential absence.  SES consulted with us to create a bespoke agreement that meets the needs of our customers and ensures their data, along with MHR IP, is protected to the highest security standards.  I would recommend the team at SES and their services.’’

 

www.mhr.co.uk

 

Problem

The traditional Software Escrow model did not work for MHR as they required a quick and efficient way to access the external application in the event of the vendor no longer being available to manage the hosted application. With the majority of the data being (PII) Personal Identifiable Information and no external partner being permitted to manage the data a unique solution was required.

 

Solution

SES worked with both the internal technical team and MHRs storage partner Iron Mountain to provide a bespoke and secure Escrow facility for the PII data together with 6 monthly Source Code builds deployed in a run time environment with the data installed to prove a successful deployment.

 

Outcome

With the collaborative efforts of all three parties, the Software Vendor overcame the challenges of providing a viable and secure Escrow service to its SaaS customers globally. 

 

Overview

For over 30 years, MHR has been providing quality UK HR and payroll software, solutions and services to transform businesses. Their solutions and software evolves and changes in step with the legislative changes, demands and pressures of the world of work, ensuring they can always support organisations and their people.

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