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Problem - Existing Software Escrow Provider No Longer Meeting Expectations
Whistlebrook had been with their previous Escrow provider for several years but had grown increasingly frustrated with declining service levels, persistent and unnecessary contact, rising costs, and a lack of flexibility to expand their Escrow Agreements for new applications. They approached SES to design and deliver an Escrow solution that aligned with their vision for an efficient, professional, and scalable partnership capable of supporting the business as it continued to grow.
Solution - A Free Transfer Offer and a Master Framework Software Escrow Agreement
SES delivered an FTO (Free Transfer Offer) service to Whistlebrook and their licensed customers, supported by the creation of a Master Framework Software Escrow Agreement. This structure provided a seamless registration process and enabled customers to protect multiple Whistlebrook applications under a single Escrow Agreement, eliminating the cost and complexity associated with managing numerous individual contracts.
Outcome - A Clear and Cost-Effective Software Escrow Solution
Whistlebrook now benefits from a fit‑for‑purpose Escrow solution that is clear, cost‑effective, and easy to manage. The streamlined customer registration process, combined with exceptional service levels, ensures a smooth and professional experience for both Whistlebrook and their clients.
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