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A Guide To Maximising Business Continuity

Published on 08/09/2021

What steps do you take to maximise your business continuity against unforeseen circumstances?

This short series explores the protections SES has developed to provide our customers with guaranteed business continuity in the event your software supplier is unable to support your business critical applications.

Designed for complete protection

At SES, our goal has always been to drive the Software Escrow industry forward, delivering the most comprehensive, secure and best value protections to our customers. Our latest service offering is a complete SaaS continuity service which we call the Licensee Continuity Plan (LCP).

The LCP Escrow Agreement is designed to guarantee complete and rapid accessibility to hosted applications in the event that the hosted environment or supplier are no longer available to provide the service.

This market-leading SaaS Continuity service is a live and functioning disaster recovery solution. When called upon, SES will be responsible for rapidly recreating the working service on your behalf. Following a confirmed release, the LCP will provide a guaranteed period of service continuity. Providing invaluable time to make alternative arrangements – whether that’s bringing the service in-house or transitioning to a replacement. This period of continuity is built into the coverage from the start and guaranteed by SES.

However, our LCP comprises much more than continuity for our customers most valuable applications:

  • It provides contractual protection against several trigger events such as your supplier ceasing to trade, your supplier breaching their contractual agreement with you or your supplier assigning their intellectual property to a new owner (usually by way of a merger or acquisition) and the new supplier failing to offer a similar level of service to the one previously provided without increasing costs.
  • SES and all of its solutions are secured to the highest standards in the UK Software Escrow industry, including UKAS certified ISO: 27001 and ISO: 9001. This ensures we meet established standards for Information Security Management Systems and Quality Management, Cyber Essentials demonstrating that SES has put the controls in place to protect against the majority of cyber attacks and £5 million indemnity liability insurance.
  • Our background infrastructure aligns with more than 40 cloud partners including Amazon Web Services, Google Cloud Platform and Microsoft Azure to provide rapid, reliable and scalable disaster recovery which includes failover and failback for verifiable recoverability.

Exploring the LCP in more depth

Over the coming weeks, this series will continue to explore our LCP Escrow agreement in more depth, including:

  • What does your continuity plan look like? and do you have a business continuity plan in place that protects against unforeseen challenges?
  • Who is responsible for managing your deployment? Do you have the in-house expertise to redeploy your application, support and maintain in the event of a release?
  • How quickly could you recover in the event of a release and highlighting the impact a slow recovery can have on your business.

Part two of this series is coming next week. In the meantime, if you have any questions, concerns or would like to discuss your business continuity plan in more detail, please click here to speak to one of our specialists.

© SES Secure Limited and, 2021. Unauthorised use and/or duplication of this material without express and written permission from this site’s author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to Financechain Limited trading as SES and, with appropriate and specific direction to the original content

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