Licensee Continuity Plan
SES Guaranteed Recovery
This market-leading service is a live and functioning disaster recovery solution. When called upon, SES will be responsible for rapidly recreating the working service on your behalf. Following a confirmed release, the LCP will provide a guaranteed period of service continuity. Providing invaluable time to make alternative arrangements – whether that’s bringing the service in-house or transitioning to a replacement. This period of continuity is built into the coverage from the start and guaranteed by SES.
Key Benefits of the Licensee Continuity Plan
Guarantee hosted applications can be restored quickly
Assurance that the most complex applications can be rebuilt
Confirms the application functions correctly
Protection against the loss of key development staff
Rapid access to the service & all data
Prompt deployment & business continuity
Clients we've helped
Why Protect Hosted Applications
An increasing number of organisations rely on 3rd party developed, business critical applications that are delivered through a hosting partner (e.g. AWS etc.) using a Software as a Service model. In many cases the software supplier owns the relationship with the hosting partner. Should the supplier suffer failure, the software user has no control over the continuation of the service and typically loses not just the service that they have invested in and rely upon but also all data held with the hosting partner. The data loss can often be more devastating than the loss of the service.
SaaS Escrow versus LCP
Standard SaaS Escrow Agreements go some way to mitigating this risk. They typically provide access to source code, all data and (if you have opted for the additional Validation/Verification) the deployment guide.
However, it is important to understand that the software user, not the Escrow provider, is responsible for recreating the service in the event of release under the Escrow terms. This can be challenging with software users having to secure resources and expertise without knowing when they will be needed. The LCP from SES is different.
Our expertise. Your questions answered
Why do I need a Software Escrow Agreement?
For End Users of business-critical applications, a Software Escrow Agreement protects you against the developer of your business-critical applications no longer being able to support their applications.
For Software Developers, an Escrow Agreement helps build credibility and trust that you have your clients interests at heart.
How does a Software Escrow Agreement work?
In its simplest form, an Escrow Agreement is a tri-party agreement between an End User, a Software Developer and a third party Software Escrow Agent. The Developer licenses the application to the End User as usual but also deposits a copy of the source code for the application and any other material required to accurately redeploy the application into Escrow which can then be released to the End User if a release event contained within the Escrow Agreement is triggered.
How much does a Software Escrow Agreement cost?
The answer to this is entirely dependent on the level of protection you need. SES offers a range of Software Escrow Agreements depending on how many clients will be added to the agreement (for Software Developers), how many business-critical applications the agreement will be used to cover (for End Users) and whether the application/s in question is installed on-premise or delivered through a SaaS model.