SaaS Escrow / Cloud Software Escrow Agreements
What is SaaS Escrow?
SaaS Escrow is Software Escrow for hosted applications. Unlike standard Software Escrow, which seeks only to protect the applications source code and supporting material, effective SaaS Escrow agreements must also include provisions to take regular backups of application data as an end user would not be able to effectively redeploy their application without them in the event of a release.
Protect Your Business Critical Applications Today
Speak to our specialists about protecting your business critical applications with Software Escrow. SES provides a full suite of Software Escrow agreements certified to UKAS ISO: 27001 and ISO: 9001 standards.
Business continuity for your critical SaaS / Cloud Applications
Using third party applications that are delivered through a Software as a Service (SaaS) model or Application Service Provider (ASP) is becoming an increasingly popular way for End Users to access business-critical applications, as they no longer require their own infrastructure. This can not only save on time and cost, but it can also have the potential to be more flexible, accessible and compatible.
Unlike traditional on-premise software, where in the event of a release the user retains access to all infrastructure, making the impact of supplier failure much less immediate, services delivered through a SaaS model can have a much more immediate impact with the sudden withdrawal of service or loss of business functionality being a direct result of supplier failure.
So how would you ensure that your service continues in the event your Software Developer or Application Service Provider suffers business failure? Or, how would you recover both the software and the data to ensure you can continue to use the application through an alternative ASP or manage the application in-house?
In our experience, most software Escrow services do not address the real needs of a SaaS environment or the need for continued access to business-critical applications. Secure SaaS from SES provides services that address these and other more complex SaaS and web-based, business-critical systems.
Benefits of an SaaS Escrow Agreement from SES
Access to current data
Ensure business continuity
Ensure deposits are accurate
Clients we've helped
How does SaaS Escrow for hosted applications work
To mitigate the sudden withdrawal of service created by Developer failure for organisations using hosted applications, SES has created an industry-leading SaaS solution.
A copy of the applications source code and runtime files are held in Escrow as standard. However, what differs from our standard Software Escrow solution is that we take regular copies of application data and updates from the application service provider, which are stored securely alongside the source code and runtime files.
In the event of supplier failure, all material required for the successful redeployment of the application can be accessed through the Escrow agreement, guarding against service disruption and providing continuity of service.
Software Escrow tailored to your business
At SES we have broken our core Software Escrow services into four distinct service levels to make it easier for our customers to choose the right protection for their business. All of our Escrow Agreements can be used to protect both on-premise and hosted software applications, are secured to ISO: 27001 standards and include the highest liability indemnity insurance available (£5 million).
Already have an Escrow Agreement in place with another supplier? Our Free Transfer Offer enables you to transfer your existing Escrow portfolio to SES at no additional cost. There are no setup fees and SES will manage the entire process on your behalf.
Level 1 - Basic
Includes contract fees and two deposits of code annually with Basic Deposit Reporting on each deposit.
Level 2 - Code Validation
An annual, consultant-led validation process to ensure the application can be rebuilt from the source material held in Escrow.
Level 3 - Code & Deployment Validation
Level 4 - Continuity 365
Complete and rapid accessibility to hosted applications in the event that the supplier is no longer available.
SES & UKFast
One of the key benefits of partnering with UKFast is allowing SES to remain independent from the shared risks associated with public cloud infrastructure providers including; Amazon Web Services (AWS), Microsoft Azure and Google Cloud Platform. UKFast provides us with infrastructure to deploy our dedicated hardware, enabling us to deliver the specialised and targeted services that our clients are requesting.
Also, our strategic partnership enhances our ability to apply the following principles to our Software Escrow offering:
Our expertise. Your questions answered
Why do I need a Software Escrow Agreement?
For End Users of business-critical applications, a Software Escrow Agreement protects you against the developer of your business-critical applications no longer being able to support their applications.
For Software Developers, an Escrow Agreement helps build credibility and trust that you have your clients interests at heart.
How does a Software Escrow Agreement work?
In its simplest form, an Escrow Agreement is a tri-party agreement between an End User, a Software Developer and a third party Software Escrow Agent. The Developer licenses the application to the End User as usual but also deposits a copy of the source code for the application and any other material required to accurately redeploy the application into Escrow which can then be released to the End User if a release event contained within the Escrow Agreement is triggered.
How much does a Software Escrow Agreement cost?
The answer to this is entirely dependent on the level of protection you need. SES offers a range of Software Escrow Agreements depending on how many clients will be added to the agreement (for Software Developers), how many business-critical applications the agreement will be used to cover (for End Users) and whether the application/s in question are installed on-premise or delivered through a SaaS model.