“Having a fully managed Escrow account and impeccable service levels were of the highest importance when we decided to transfer our Software Escrow Portfolio to SES. SES provides us with a flexible and agile solution that Datamere and our clients are very pleased with.”
Datamere provides GENUS©, the market‑leading software solution for gas and electricity suppliers. As part of their contractual commitments, Datamere must enter into Escrow Agreements with each licensed user. However, their existing Escrow arrangement had become costly, inflexible, and unable to deliver the level of service expected by both Datamere and their customers.
SES was approached to provide a detailed proposal outlining how they would deliver and manage the entire Software Escrow process, with a particular focus on how they would oversee and support the ongoing relationship between Datamere and their licensed customers.
SES developed a Master Framework Non-Signature Escrow Agreement alongside a tailored Service Level Agreement to meet Datamere’s precise requirements. As a result, Datamere, SES, and all licensed customers now benefit from a clean, comprehensive, and customer‑focused Software Escrow solution that supports consistency, clarity, and long‑term confidence.
Established in 1998 as a software development company and involved with the gas industry from the word go, Datamere know just a little bit about how the energy supply industry works. Their team of customer-focused software engineers is dedicated to delivering excellence to the energy sector via the innovative products and services they've developed over the years.