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"Universal Escrow that protects all existing and future clients"

“SES implemented Universal Escrow that protects all existing and future clients.”

what3words.com

Problem

If what3words were ever unable to operate, thousands of businesses that rely on its technology could face significant disruption. To safeguard its global user base, what3words needed a business continuity solution that would protect all clients, not just those able to enter into individual agreements. Traditional Escrow models could support single customers, but they were impractical and inaccessible for the vast majority of the organisations depending on the platform.

Solution

SES delivered a Universal Escrow Agreement, enabling what3words to extend Escrow protection to every existing and future client through a single, scalable framework. The agreement was tailored specifically to the operational and continuity needs of what3words’ diverse customer base. It provides universal access to the application’s source code in the event of a trigger and includes rigorous testing to ensure each Escrow deposit is accurate, complete, and genuinely usable.

Outcome

what3words has reinforced its commitment to customer resilience by implementing a comprehensive Software Escrow solution that safeguards all users. This assurance empowers clients to deepen their reliance on the platform and have confidence in their continuity requirements being fully supported.

Overview

what3words is a really quick and simple way to find, share and save exact locations. The system works by converting GPS coordinates to 3-word addresses (and vice versa), which can be used for e-commerce and logistics, vehicle navigation, emergencies and more.

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